Melbourne & Regional Victoria — Medium Business IT

You're Paying for IT.
But Are You Actually Protected?

Most Melbourne businesses that get hit by ransomware or a data breach already had IT support. The problem wasn't the attack — it was what their IT provider missed. Baxter Sentinel closes those gaps, with transparent pricing scoped to your environment and no surprise invoices.

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$97K
Average cost of a ransomware attack on an SMB
43%
Of cyberattacks target small and medium businesses
17+
Years of enterprise IT and cybersecurity delivery
60%

Of small and medium businesses that suffer a serious cyberattack close within six months. Not because they didn't have IT support — but because their IT support wasn't doing enough.

Backups that haven't been tested and can't actually restore your data
MFA not enabled on email and banking — the most common attack vector
No application control — staff can install anything, including malware
Patches running weeks behind — leaving known vulnerabilities open

Sound familiar? You're not alone.

These are the four most common gaps we find when we assess a new client's environment. Most of them have had IT support for years. None of them knew these gaps existed.

Our free IT Gap Analysis identifies exactly where your current setup falls short — in plain language, not technical jargon. No sales pitch. Just an honest assessment.

Get Your Free Gap Analysis

What We Deliver

One Partner. Every IT Need.

From your daily helpdesk to your cybersecurity posture — we handle everything with transparent pricing scoped to your environment. Managed IT on a fixed monthly retainer. Projects quoted clearly before work begins. No surprise invoices.

Cybersecurity & Essential Eight

Built on the Australian Signals Directorate's Essential Eight framework — the same standard used to protect federal government agencies. Our Technical Director Sharam worked at ASD. This isn't marketing. It's where he built his career.

Essential Eight implementation & maturity uplift
Microsoft Sentinel SIEM monitoring
Endpoint detection & response (EDR)
Incident response & 24/7 threat monitoring

Managed IT & Helpdesk

Your entire IT environment managed proactively — not reactively. We monitor, patch, and resolve before problems reach your team. When something does go wrong, a real person answers.

24/7 proactive monitoring & alerting
Remote & on-site helpdesk support
Patch management & software updates
Staff onboarding & offboarding

Cloud & Microsoft 365

Microsoft 365, Azure, and cloud infrastructure — deployed securely and managed ongoing. We're Microsoft-certified and we know how to lock down M365 environments that most businesses leave wide open.

Microsoft 365 deployment & administration
Azure cloud infrastructure
Backup & disaster recovery
Identity & access management

IT Consulting & ERP

Strategic IT advice, technology roadmaps, and ERP implementation for growing businesses. Naj's background in enterprise operations means we understand your business first — then recommend the technology.

IT strategy & technology roadmaps
ERP implementation & support
Vendor selection & procurement
OT/SCADA network security

Physical Security — CCTV & Access Control

Your cameras and access control systems run on your network. That makes them part of your attack surface — and right now, most businesses have nobody responsible for that overlap. We supply, install, and integrate IP CCTV and electronic access control into your broader IT environment, then manage the integration ongoing. One provider. One point of accountability. No gap between your IT and your physical security.

⚠ Supplied, installed & integrated as a quoted project — not bundled in your monthly retainer

IP CCTV — cloud-managed, AI-capable cameras
Keycard, fob, biometric & mobile access control
Active Directory / Entra ID integration
Remote viewing & management from any device
Camera network segmentation & hardening
Single dashboard: IT alerts + physical events

Why This Matters

Your Cameras Are on Your Network. Is Anyone Securing Them?

IP cameras and access control systems are frequently left on default passwords, unpatched, and outside your security policy. They're connected to your business network — which makes them a lateral movement vector for an attacker who knows what to look for.

Most businesses have an IT company and a separate installer who have never spoken to each other. We close that gap.

Get a Free Site Security Review

We assess your current CCTV and access control setup and tell you what's exposed — no obligation.

For IT Managers & Technical Teams

Need a technical briefing? Describe your environment and our Technical Director Sharam will respond personally — SLAs, toolstack, and architecture included.

Request Technical Briefing

Free Security Assessment

Is Your Business Actually Protected?

Six questions. Three minutes. Find out exactly where your current IT setup leaves you exposed — and what to do about it.

Does your business have MFA (multi-factor authentication) enabled on all email accounts?

Question 1 of 6

When did you last test that your backups can actually restore your data?

Question 2 of 6

How quickly are software patches and security updates applied across your business?

Question 3 of 6

Can your staff install software on their work computers without IT approval?

Question 4 of 6

If a staff member's laptop was stolen tonight, how exposed would your business be?

Question 5 of 6

Has your business ever had a formal cybersecurity review or assessment?

Question 6 of 6
0/6

Get Your Free IT Gap Analysis

Based on your answers, we'll prepare a one-page gap analysis showing exactly where your business is exposed and what to prioritise first. Delivered within 3 business days. No obligation.

Why Baxter Sentinel

What Makes Us Different

Every IT company says they're different. Here's what actually separates us from the national rollups and generic MSPs competing for your business.

ASD Pedigree — Not Marketing

Sharam worked at the Australian Signals Directorate. The Essential Eight framework was built there. When we say we implement it properly, that's not a claim — it's a credential you can verify.

Transparent Pricing. No Hidden Costs.

Managed IT runs on a fixed monthly retainer — no per-device charges, no after-hours premiums. Projects are scoped and quoted clearly before work begins. Larger and more complex engagements are custom-quoted so you only pay for what your environment actually needs.

Melbourne-Based. Victoria-Wide.

We're not a national company pretending to be local. We live here, we operate here, and we've built businesses here. When you call, you reach someone who knows Melbourne traffic and regional Victoria distances.

Operations-First Thinking

Naj's background is enterprise operations — SCADA, automation, large-scale project delivery. We understand that IT exists to serve your business, not the other way around.

Senior Team. No Juniors on Your Account.

Most MSPs sell you senior expertise and deliver junior staff. At Baxter Sentinel you deal with Naj and Sharam directly. Their combined experience is what you're actually buying.

Honest Assessment. Always.

If your current IT setup is mostly fine, we'll tell you that. We're not going to manufacture a crisis to sell you a contract. Our first conversation is always an honest one.

Transparent Pricing

Transparent Pricing. Scoped to Your Environment.

Managed IT runs on a fixed monthly retainer — no per-device charges, no after-hours premiums. Cybersecurity projects, ERP implementations, and large-scale engagements are scoped and quoted separately. You always know what you're paying before work begins.

Sentinel Foundation

$ 109 /user/month

Minimum $1,200/month · ex GST

Ideal for teams of 10–25 staff

24/7 proactive IT monitoring
Help desk & remote support
Patch management (48hr SLA)
Backup & disaster recovery
Microsoft 365 administration
Staff onboarding & offboarding
Monthly IT reporting
Book Free Consultation
Most Popular

Sentinel Secure

$ 149 /user/month

Minimum $1,800/month · ex GST

Ideal for teams of 25–75 staff

Everything in Foundation, plus:
Phishing-resistant MFA deployment
Endpoint detection & response (EDR)
Microsoft Sentinel SIEM monitoring
24/7 security incident response
Quarterly security review
E8 implementation & Zero Trust quoted separately
Book Free Consultation

Sentinel Command

Custom

Tailored to your environment · ex GST

For teams of 75–150+ staff

Everything in Secure, plus:
Dedicated account manager
Full SOC operations
OT/SCADA network security
ISO 27001 full implementation
MITRE ATT&CK threat mapping
Physical security integration
Talk to Our Team

Foundation and Secure plans cover ongoing managed IT as a fixed monthly retainer. Cybersecurity projects, Essential Eight implementation, ERP deployment, infrastructure upgrades, and large-scale engagements are scoped and quoted separately following a free environment assessment — so you only pay for what your business actually needs. Not sure which applies to you? Book a free consultation and we'll map it out honestly.

The Team Behind Baxter Sentinel

Senior Expertise. Not Junior Delivery.

When you engage Baxter Sentinel, you deal with Naj and Sharam directly. Not an account manager. Not a first-line helpdesk. The people who built this business.

Naj Saidalavi

Commercial & Operations Director

Enterprise operations and automation background spanning the Middle East and Australia — including large-scale projects for enterprise clients including Saudi Aramco. Has built commercial operations and business networks from scratch across Victoria. Understands that technology decisions are business decisions.

Enterprise Operations SCADA & Automation Project Management Business Development

Sharam Shah Mohamed

Technical Director — Melbourne Cloud Services

17+ years enterprise IT delivery. Former ASD Senior System Engineer — he worked at the organisation that wrote the Essential Eight. Has delivered SOC and security operations for the Salvation Army, ARPANSA, VicRoads, and AGL. Holds MCSA, MCSE, CCNA, VCP, and a Masters in Computer Application.

ASD Senior Engineer MCSA O365 MCSE 2012 CCNA Zero Trust ISO 27001

ASD Essential Eight

Source — not just implementation

Microsoft Partner

MCSA, MCSE certified

17+ Years Delivery

Enterprise clients across Australia

Melbourne & Victoria

Local team, statewide reach

FAQ

Questions We Get Asked

You might not need to. Our free IT Gap Analysis will tell you honestly whether your current provider is covering the critical bases. If they are, we'll tell you that. If they're not — and in our experience most businesses have at least two or three significant gaps — we'll show you exactly what's missing and what it would take to fix it. The assessment costs nothing and takes 20 minutes.
For Foundation and Secure plan clients, managed IT runs on a fixed monthly retainer — one number, regardless of how many support tickets or monitoring events occur during the month. No per-incident fees, no after-hours surcharges. However, project work — Essential Eight implementation, ERP deployment, major infrastructure changes — is always scoped and quoted separately before work begins. For larger and more complex environments, Sentinel Command pricing is fully custom. The goal in every case is that you always know what you're paying before we start.
Yes — we service businesses across Victoria, including regional centres like Ballarat, Bendigo, Shepparton, Geelong, and Warrnambool. Most of our managed IT work is delivered remotely, so geography is rarely a barrier. For on-site work in regional Victoria we work with a trusted local subcontractor network, quality-assured by our team.
The Essential Eight is a set of cybersecurity controls developed by the Australian Signals Directorate — the government agency responsible for protecting Australian government networks. It's considered the gold standard for SMB cybersecurity in Australia. Implementing the Essential Eight at even Maturity Level One significantly reduces your exposure to the most common cyberattacks. For businesses working with government clients or in regulated industries, it's increasingly a contractual requirement.
Typically 2–4 weeks for a business of 20–50 staff, depending on environment complexity. We start with a thorough environment assessment, document your systems, then move through a structured onboarding that minimises disruption to your operations. By the end of onboarding we have full visibility and control of your environment and your team knows exactly how to reach us.
Critical incidents (P1 — systems down, security breach): 1-hour response, 4-hour resolution target. High priority (P2 — major function impaired): 4-hour response. Standard (P3 — general support): next business day. After-hours emergency support is included in all plans at no additional cost.

Get in Touch

Book a Free
Consultation

A 30-minute conversation — no sales pitch, no obligation. We'll look at your current setup, identify the most critical gaps, and tell you honestly what you need. Most of our clients come through referral. We take that trust seriously.

222 Ferris Rd, Cobblebank VIC 3338
Melbourne & Regional Victoria

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